TRL Systems Total Care Support

The Total Care Support subscription program is a proactive and comprehensive service, meticulously crafted to optimize your healthcare technology systems, including nurse call, fire alarm and security. This all-inclusive program is designed to significantly reduce the maintenance workload of your support staff and establish a predictable, budget-friendly cost structure for your organization.

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For a cost-effective annual or monthly fee, you’ll receive:

  • Unlimited phone, remote or online support from 6 a.m. to 6 p.m., seven days a week

  • Annual system recertification and testing

  • All-inclusive checklist reporting the status of your equipment is included with each recertification and testing visit

  • A technician call within 2 hours of your request and an onsite visit with 4 hours when needed

  • Applicable system updates to operating software and firmware

  • Equipment shipping costs are covered when sent in for repairs

Here’s what’s included in the TRL Systems Total Care Subscription Service

TRL’s Total Care subscription service takes ensures that your technology system is running at peak efficiency with regular updates, testing, upgrades, cleaning, maintenance and more. Our support team streamlines your budget with consistent monthly payments and manages the service you need to support your technology systems.

Features Standard Warranty TRL Total Care
TRL’s One-Year Workmanship
Manufacturer Warranty
Ongoing Support Coverage (6 a.m. to 6 p.m.)
Semi-Annual Recertification & Testing
Comprehensive Checklist Reports
Ongoing System Training & Reorientation
Guaranteed Call and Onsite Response Times
Software and Firmware Upgrades (as necessary)
Priority Support Request Queue Placement
Semi-Annual Check-in Call
Shipping
Licensing Subscription Plan
Remote Device Monitoring with AlertPro
24/7 Support
Enhanced Response Time
Spare Equipment Management

To learn more, contact us at healthcare@trlsystems.com or 855-266-6596.

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Total Care+ Options

Customize your Total Care subscription to meet your facilities unique needs. You can add any or all of the following enhancements to your package:

Remote Device Monitoring: Ensure your technology systems are operational with 24/7 monitoring

After-Hours Support (6 p.m. to 6 a.m./7 days a week): Receive guaranteed response time and technical support 24/7.

Replacement Equipment Inventory: Ensure spare equipment is available for critical systems and business technologies.

Enhanced Response Time: Meet your organization’s emergency requirements with enhanced response time.

Semi-Annual Recertification and Testing: Test and recertify twice a year.

To learn more, contact us at healthcare@TRLsystems.com or
855-266-6596

How it Works

With Total Care, you get a tiered approach to support:

  • Line drawing of a woman with hair in a bun, wearing a collared shirt.

    Step 1: Customer Support Call

    This is your first point of contact for any issue or to schedule a service call.

  • Icon of a telephone receiver with a wrench and screwdriver crossing through it, representing technical support or repair services.

    Step 2: Remote Technical Support Call

    Our experienced customer service technicians will answer questions and work with you to troubleshoot your issue.

  • Line drawing of a delivery truck with motion lines indicating speed.

    Step 3: Onsite Support

    If the concern can’t be solved with remote support, TRL Systems will deploy a technician to your facility.

  • Black outline of a wrench, screwdriver, and a small bottle or container, crossing each other.

    Step 4: Enhanced Onsite Support

    When necessary, TRL Systems will provide enhanced onsite support by a specialist.

Total Care Reduces Costs and Increases Peace of Mind

Total Care is a comprehensive support program designed specifically to maximize and support each technology system, allowing you to focus on your overall business goals. 

If you’re ready to . . .

  • Save money and enjoy the peace of mind that comes with having an outstanding support service resource on call 

  • Maximize the life cycle of your technology systems and stay current with the latest updates, software maintenance, and licensing changes

  • Enhance the efficiency, effectiveness and productivity of your staff

  • Manage your budgets for technology systems and service now and in the future

Contact TRL Systems to learn more about how Total Care can work for you!

Email: healthcare@trlsystems.com
Phone: 855-266-6596

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