Supporting Better Healthcare With Total Care: A Comprehensive Approach for an Improved Staff and Patient Experience
Healthcare systems are under pressure to do more with less — retain staff, improve the patient experience, and ensure operational continuity while managing complex and costly technologies. These converging demands require a strategic investment that can address them all, like TRL Systems’ Total Care support program.
Rather than relying on ad hoc service contracts, costly emergency repairs, or one-off training sessions, Total Care provides a predictable, streamlined solution that supports every aspect of healthcare technology management so hospitals can prioritize what matters most.
Improving the staff and patient experience
The patient experience does not exist in a vacuum. It is shaped by how confident nurses feel when operating complex systems, how responsive clinical teams are when alarms or alerts are triggered, and how reliable technology is during high-pressure moments.
Total Care creates a better environment for both patients and staff by enhancing and maintaining the technology infrastructure that underpins care delivery. The program includes unlimited training and reorientation sessions so every nurse, tech, and clinician understands how to get the most from their tools, regardless of tenure or recent changes to workflow. It also provides quarterly workflow reviews with TRL’s clinical services team, giving hospitals clear visibility into how their systems are supporting care delivery and where updates can reduce friction.
Ensuring both usability and uptime allows Total Care to support a clinical culture rooted in competence, responsiveness, and calm, leading to better outcomes for both patients and care teams.
A fixed-cost model
Budget uncertainty is one of the biggest barriers to sustainable healthcare technology investment. When hospitals operate without a structured support program, they’re vulnerable to unplanned repair costs, vendor delays, and inconsistent upgrade cycles.
Total Care addresses this directly. Facilities receive guaranteed support coverage — remote, phone, or onsite — from 6 a.m. to 6 p.m. seven days a week, without added cost, as well as an option for 24/7 support. This includes equipment shipping fees, annual system recertification and testing, software and firmware upgrades, and comprehensive checklists reporting the real-time status of every covered system. Hospitals also benefit from guaranteed response times.
This level of support gives hospitals what they often lack — financial control over technology maintenance. Facilities can plan their budgets with confidence, scale with predictability, and avoid the disruptions that come from deferred maintenance or rushed fixes.
Tiered service designed for evolving facilities
Not every hospital needs the same level of support. Some require after-hours emergency response. Others need additional monitoring of life safety systems or managed equipment replacement plans. Total Care adapts to those needs with flexible service tiers and add-ons, including:
Remote device monitoring for 24/7 system oversight
Enhanced response times to meet internal service-level agreements
After-hours support
Replacement equipment management to avoid downtime when devices fail
This modularity ensures Total Care remains valuable across a broad range of hospitals — from single-site community providers to multi-site integrated delivery networks — and evolves alongside their infrastructure.
Strategic technology management
Hospitals aren’t just buying uptime. They’re building long-term technology strategies. TRL’s Total Care program includes an annual system assessment, recertification, and a comprehensive report that informs future capital planning. These insights support chief information officers, directors of clinical engineering, and operations leaders in mapping out technology roadmaps that align with clinical goals and workforce priorities.
This long-term lens helps hospitals manage the full lifecycle of their systems, stay current with software and firmware, and eliminate reliance on outdated platforms that could create security vulnerabilities or workflow disruptions.
Responding to today’s challenges
Staffing shortages, shrinking margins, and increasing compliance burdens leave many hospitals feeling reactive. Total Care introduces a model for proactivity, giving facilities the tools, training, and technical support needed to operate with precision and peace of mind.
It’s not just about fixing problems when they happen but preventing them in the first place and giving clinical and operational leaders the support they need to ensure their technology environment keeps up with the pace of care. This kind of long-term consistency and stability is essential for maintaining a high-functioning patient experience in today’s healthcare systems.
To learn more about how TRL Systems' Total Care program can support your staff, safeguard your patients, and bring long-term predictability to technology support, visit trlsystems.com/solutions-healthcare and schedule a conversation with our support team.